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Description Shipping Policy Assembly Product Care Instruction Warranty Replacement

PRODUCT DETAILS

  • Luxury Redefined with Innovation - Italia Pro comes with Upgraded features of your most loved Italia chair. It has multi-functional recline mechanism which locks at multiple angles along with a Push Back Feature. We have used Latex seat for an enhanced seating experience. We have upgraded the Arms with a 2D Adjustable arms with Soft PU Pad along with an Aluminium alloy base and 60mm castor wheels for a premium and luxurious look.
  • India's First Gaming and Office Chair - With all the features and comfort of a gaming chair, this chair is designed as such that it can be used in offices and by anyone looking for a gaming chair featured chair with an office chair aesthetic touch.
  • Targeted Soft Foam Latex Seating Experience - Soft-touch breathable high-grade PU Leather upholstery creates a sleek appearance and features a natural matte sheen. The supportive double-layer latex cushion provides placement throughout to provide a snug, comfortable fit that targets the head, back, lumbar region, legs and arms to make long seating hours a whisker. Padded Armrest helps with no fatigue on your arms.Latex foam is long lasting, cooler and has a greater. Bounce back capability than any other form of foam.
  • Mutli Synchro Tilt Lock Push Back Mechanism - Italia Pro has multi lock synchro mechanism machine which enables you to lock the chair at any angle between 90-135 degrees as per your comfort and use the chair accordingly. This chair is also equipped with push back mechanism for you to sway the chair backrest front and back while working.
  • 2D Adjustable Arms and Adjustable Lumbar Support Pillow - Italia Pro is equipped with a 2D Adjustable Arms with soft PU Pad on top for comfortable long working hours. It has comes with an adjustable lumbar support for you to adjust it as per your comfort. You can use it as a neck support or as a lumbar support.
  • Aluminium Alloy Base and 60mm Castors - The aluminium alloy base makes the chair look premium and classy ensuring the ticks on durability and strength. We have provided 60mm castor wheels which are thicker and stronger and supports frictionless movement.
  • Mutli Adjustable and Stable Executive Recliner - A stable base along with Class 4 Piston features 360-degree swivel easy movement. Customize your seating experience with the built-in height adjustment level and adjustable leg rest to suit your needs.
  • Chair with a Retractable Footrest - This ergonomic chair features a hide-away foam padded footrest that folds away easily when not in use.
  • Assembly - Packed with DIY (Do-It-Yourself) assembly instructions.
  • Warranty - 3 Year Kepler Brooks Manufacturer Warranty.

 

PRODUCT FEATURES

 

Thank you for visiting and shopping at www.Keplerbrooks.com. Following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1-2 business days unless mentioned otherwise on the order page. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Once the item is shipped, we cannot cancel the order. If the item is refused at the time of delivery, there will be a deduction of forward and return freight charges before initiating the refund for the order once we receive the item at our warehouse. 

Free Shipping and Delivery Coverage

We do not charge any additional shipping charges for your order.  We ship your product in a box through ground shipping through any of the national shipping partners Fedex, BlueDart, Delhivery, etc. We ship our products all across India to pin codes where we have delivery coverage. Some pin codes may not be enabled as it is “Out of Delivery Area '' or under “Embargo” by one or all of our shipping partners. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours and you can track the estimated shipment delivery date. Most orders will be delivered in 3 to 10 days, based on your delivery location, after the shipment is dispatched from our warehouse. 

Title to Products

Purchases of products through www.keplerbrooks.com are subject to a destination contract. This means the risk of loss and title of these products passes to you upon the carrier’s delivery to your shipping address, and Kepler Brooks is not responsible for any loss, theft or damage after delivery. 

Delivery Delays & Damages:

Please email us at online.keplerbrooks@gmail.com for us to address any shipping related issues such as  

  1. any shipping delays beyond the estimated delivery date
  2. the shipment is delivered in damaged condition

  • Easy Installation Process.

  • The product will be delivered semi-assembled.

  • Assembly can be easily done by the buyer. We provide tool kits and screws .

  • Assembly Manual is provided in the package.

  • For any assistance, email us at online.keplerbrooks@gmail.com

  • Assembly video link for assistance - Click here- Italia Pro Assembly Video

  • During Use: Avoid the use of acute objects or blades. Avoid direct sunlight and strong light. Regularly check the kinectic parts and screws. If there are any issues, fix them accordingly before regular use.

  • Storage: Cover with a dustproof cloth. Avoid direct sunlight. Do not keep in damp or humid environments.

  • This chair comes with a limited 3 year warranty

Replacement requests are only eligible within 10 days after the date of delivery of the product. If 10 days have passed since you received the order, unfortunately, your request won’t be eligible for authorization.

Products are only eligible for a replacement if:
● The packaging of the item is tempered at the time of delivery.

● The product received is damaged or defective.

● The product is not as described on the site or differs from the mentioned size on the site.

● The product has manufacturing defects that are identified and called out to Kepler Brooks Furniture LLP within 10 days of usage.Once the customer has highlighted an issue within the called-out timeline, Kepler Brooks Furniture LLP will send a technician to check if the entire chair has to be replaced or the defective/damaged parts.

● Once the technician inspects and raises a replacement case with us, we can go ahead and initiate the replacement process.

 

How to avail the Replacement Service?
● The customer must provide us with the pictures in case of the tempered, damaged, or defective product received by writing to online.keplerbrooks@gmail.com.

● The customer is required to put the product in the same packaging it was received in.
● The customer must provide us with a week's time to arrange for the reverse pickup.
● Kepler Brooks Furniture LLP will immediately send the replacement part/product once the customer shares the details as required and once the technician approves the query on inspection.
● Customer to hand over the damaged/defective part/product at the time of the delivery of replacement parts/product.

In our pledge to serve you with the highest standards, we recommend you to go through the below link carefully in order to avoid any dispute.

Click Here - Return, Replacement and Cancellation Policies

 

Description

PRODUCT DETAILS

  • Luxury Redefined with Innovation - Italia Pro comes with Upgraded features of your most loved Italia chair. It has multi-functional recline mechanism which locks at multiple angles along with a Push Back Feature. We have used Latex seat for an enhanced seating experience. We have upgraded the Arms with a 2D Adjustable arms with Soft PU Pad along with an Aluminium alloy base and 60mm castor wheels for a premium and luxurious look.
  • India's First Gaming and Office Chair - With all the features and comfort of a gaming chair, this chair is designed as such that it can be used in offices and by anyone looking for a gaming chair featured chair with an office chair aesthetic touch.
  • Targeted Soft Foam Latex Seating Experience - Soft-touch breathable high-grade PU Leather upholstery creates a sleek appearance and features a natural matte sheen. The supportive double-layer latex cushion provides placement throughout to provide a snug, comfortable fit that targets the head, back, lumbar region, legs and arms to make long seating hours a whisker. Padded Armrest helps with no fatigue on your arms.Latex foam is long lasting, cooler and has a greater. Bounce back capability than any other form of foam.
  • Mutli Synchro Tilt Lock Push Back Mechanism - Italia Pro has multi lock synchro mechanism machine which enables you to lock the chair at any angle between 90-135 degrees as per your comfort and use the chair accordingly. This chair is also equipped with push back mechanism for you to sway the chair backrest front and back while working.
  • 2D Adjustable Arms and Adjustable Lumbar Support Pillow - Italia Pro is equipped with a 2D Adjustable Arms with soft PU Pad on top for comfortable long working hours. It has comes with an adjustable lumbar support for you to adjust it as per your comfort. You can use it as a neck support or as a lumbar support.
  • Aluminium Alloy Base and 60mm Castors - The aluminium alloy base makes the chair look premium and classy ensuring the ticks on durability and strength. We have provided 60mm castor wheels which are thicker and stronger and supports frictionless movement.
  • Mutli Adjustable and Stable Executive Recliner - A stable base along with Class 4 Piston features 360-degree swivel easy movement. Customize your seating experience with the built-in height adjustment level and adjustable leg rest to suit your needs.
  • Chair with a Retractable Footrest - This ergonomic chair features a hide-away foam padded footrest that folds away easily when not in use.
  • Assembly - Packed with DIY (Do-It-Yourself) assembly instructions.
  • Warranty - 3 Year Kepler Brooks Manufacturer Warranty.

 

PRODUCT FEATURES

 

Shipping Policy

Thank you for visiting and shopping at www.Keplerbrooks.com. Following are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1-2 business days unless mentioned otherwise on the order page. Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Once the item is shipped, we cannot cancel the order. If the item is refused at the time of delivery, there will be a deduction of forward and return freight charges before initiating the refund for the order once we receive the item at our warehouse. 

Free Shipping and Delivery Coverage

We do not charge any additional shipping charges for your order.  We ship your product in a box through ground shipping through any of the national shipping partners Fedex, BlueDart, Delhivery, etc. We ship our products all across India to pin codes where we have delivery coverage. Some pin codes may not be enabled as it is “Out of Delivery Area '' or under “Embargo” by one or all of our shipping partners. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours and you can track the estimated shipment delivery date. Most orders will be delivered in 3 to 10 days, based on your delivery location, after the shipment is dispatched from our warehouse. 

Title to Products

Purchases of products through www.keplerbrooks.com are subject to a destination contract. This means the risk of loss and title of these products passes to you upon the carrier’s delivery to your shipping address, and Kepler Brooks is not responsible for any loss, theft or damage after delivery. 

Delivery Delays & Damages:

Please email us at online.keplerbrooks@gmail.com for us to address any shipping related issues such as  

  1. any shipping delays beyond the estimated delivery date
  2. the shipment is delivered in damaged condition

Assembly

  • Easy Installation Process.

  • The product will be delivered semi-assembled.

  • Assembly can be easily done by the buyer. We provide tool kits and screws .

  • Assembly Manual is provided in the package.

  • For any assistance, email us at online.keplerbrooks@gmail.com

  • Assembly video link for assistance - Click here- Italia Pro Assembly Video

Product Care Instruction

  • During Use: Avoid the use of acute objects or blades. Avoid direct sunlight and strong light. Regularly check the kinectic parts and screws. If there are any issues, fix them accordingly before regular use.

  • Storage: Cover with a dustproof cloth. Avoid direct sunlight. Do not keep in damp or humid environments.

Warranty

  • This chair comes with a limited 3 year warranty

Replacement

Replacement requests are only eligible within 10 days after the date of delivery of the product. If 10 days have passed since you received the order, unfortunately, your request won’t be eligible for authorization.

Products are only eligible for a replacement if:
● The packaging of the item is tempered at the time of delivery.

● The product received is damaged or defective.

● The product is not as described on the site or differs from the mentioned size on the site.

● The product has manufacturing defects that are identified and called out to Kepler Brooks Furniture LLP within 10 days of usage.Once the customer has highlighted an issue within the called-out timeline, Kepler Brooks Furniture LLP will send a technician to check if the entire chair has to be replaced or the defective/damaged parts.

● Once the technician inspects and raises a replacement case with us, we can go ahead and initiate the replacement process.

 

How to avail the Replacement Service?
● The customer must provide us with the pictures in case of the tempered, damaged, or defective product received by writing to online.keplerbrooks@gmail.com.

● The customer is required to put the product in the same packaging it was received in.
● The customer must provide us with a week's time to arrange for the reverse pickup.
● Kepler Brooks Furniture LLP will immediately send the replacement part/product once the customer shares the details as required and once the technician approves the query on inspection.
● Customer to hand over the damaged/defective part/product at the time of the delivery of replacement parts/product.

In our pledge to serve you with the highest standards, we recommend you to go through the below link carefully in order to avoid any dispute.

Click Here - Return, Replacement and Cancellation Policies

 

Customer Reviews

Based on 131 reviews
78%
(102)
17%
(22)
5%
(7)
0%
(0)
0%
(0)
S
Suhan Saha
Really good looking product - Excellent customer service

After-sales service of Kepler Brooks is simply amazing. They reached out to me to understand my concerns and fixed all the issues very quickly. Kepler Brooks is an amazing seller and one can expect 100% customer satisfaction while purchasing products from this seller.

Old Review:
I have been using this chair for the last few months. As I am in the IT industry I spend almost 12-14 hours every day on the chair. Overall I am very satisfied with the comfort and look of the product. The extended leg rest is a unique feature that works pretty well.

The cherry on the top is after-sales support.

Recently there was some issue with the tilt mechanism. The seller promptly shipped the replacement spare parts(no questions asked) and a technician to fix the issue free of cost. I must say this kind of customer-centricity is pretty rare these days.

S
Sheb
Quality

Excellent

P
Praneet
Sturdy and a well finished product.

Good packaging. Easy to assemble. Been using it since 2 weeks. A brilliant product. Would recommend this. A bit high in terms of pricing.

a
ajith varghese
After service is too good

The piston got damaged after around one yr.. Contacted kepler brooks..seller dispatched the spares needed as it is under warranty.. really appreciate the customer care / hassle free approach..highly recommended..

A
Amazon Customer
Good product and great service

Just got the product yesterday and it's good. I got full support from the team in installing.Bittu from the team helped with coordination

123

Buy The Best Ergonomic Office and Work From Home Chairs
Online

What is Ergo Smart Chairs by Kepler Brooks?

Kepler Brooks brings in the best craftsmanship, technology & distinctive style which is committed to delivering products that enable you to energize your ideas and bring them to life. We create Ergo Smart Furniture, designed to keep every aspect of health in mind. Ergo Smart Chairs are specially made for working professionals who spend long hours at their desks. We strive for the highest standards and pledge to provide the best experience to our customers.

What is an Ergonomic Office Chair?

Ergonomics in furniture looks at the science of creating a design which can complement the human body and create a safe work environment for the human body. 

An ergonomic chair, therefore, is one that aims to find a solution to the disorders, joint pains, fatigue and strains created by using a mediocre chair for prolonged periods. It is a chair designed to consider posture, back support, distribution of weight, comfort, adjustability and movement. An ergonomic office chair has multiple adjustable parts, so it is designed to uniquely fit every user and every user can sit comfortably at work. 

Why do I need an ergonomic office chair? Is it worth the investment?

The most important and non-negotiable reason to buy an ergonomic chair is your health. Sitting at your desk all day and spending most of your time on the chair puts you at a high risk of developing a range of serious disorders like backache, neck pain, fatigue, muscle strain etc. It can lead to the development of musculoskeletal disorders, which affects your muscles, joints, tendons, ligaments, and nerves from the lack of upper back support. It can impact your posture, and causes pressure on your spine, backbone and rib area, leading to back pain. A perfect ergonomic chair conforms to your body shape, supports a proper posture, and keeps your joints and tissues in a neutral position. It allows for proper hip and pelvis alignment in your body which refrains from any form of stress. This lowers your risk of injury and strain, increases productivity and discards any discomfort you may feel in a mediocre chair.

Eventually, what you are gaining by investing in an ergonomic chair translates directly into your work. 

We keep the below points in mind while designing a chair for any user - 

Your Guide to buy an Ergonomic Chair - 

When you purchase a chair for yourself, you should keep in mind that it affects your health in the long run. To stay fit when you sit, you need to have below mentioned pointers in your chair as a bare minimum functionality. 

Adjustability

For every chair to be able to adapt to the unique user, it needs to be adjustable. An ergonomic chair blends which every unique user as per their body so that it can be adjusted easily by the user. 

Seat height

Seat Height adjustability is a basic that every good ergonomic chair will have for the user to adjust the seat height from 15 to 22 inches off the floor. This range suits users between 5’ to 6’4” in height. At the proper height as per your body dynamics , your feet should be flat on the floor, with your knees perpendicular to the floor. This reduces any chance of stress on your knees and lumbar region. A chair with a hydraulic adjustment is ideal as you can correct the height sitting in the chair. The ability to modify the seat height of your office desk chair is essential to give you a comfortable seating experience during long hours. 

Seat width

The baisc seat size is anywhere between 17 and 20 inches wide to provide ample space for the lower body and complement thigh support along with support to legs. Any user needs to be sitting comfortably on the seat, with at least 1 inch on either side of their hips to provide ample space for thigh support.

Seat depth

A perfect ergonomic office chair has the seat that is deep enough for the user to sit with their back against the backrest and provides a space for 2.5 to 4.5 fingers gap between the end of the chair and the user’s knees. At least 75% of the thigh needs to be supported by the seat of a good chair. Chairs with a seat sliding mechanism allows the user to slide the seat in and out while sitting in the chair and refrain from any stress on the lower body making the seating experience personalised and comfortable. 

Lumbar support & Backrest

The presence of good adjustable lumbar support is a must to have point. The lumbar support your spine and equally distributes the upper body weight, including the neck and head. The chair’s adjustable backrest allows for proper truncal movement and protects your spinal cord. The concave curve of the backrest ( bulged in shape or s-shape ) helps to spread the weight distribution equally, and in turn, reduces the concentration of stress on your back. Sitting in a chair without lumbar support flattens that curve over a duration and leads to lower back pain and musculoskeletal disorders. 

A good backrest should be anywhere between 12 to 19 inches wide. It needs to support the natural curve of the spine. It should promote dynamic seating rather than a static one to make the posture correct for user and generate increased blood flow. It should be able to recline (specifically between 100-135 degrees )and rock at any position the user wants  and is comfortable with to absorb pressure in the lumbar discs to provide least pressure on the muscle activity of the user. 

High back support: A high back support chair is suitable for tall people and those who prefer high back. It supports the complete back - from lower back to shoulders to head as it usually has a neck rest.

Medium back support: A medium back support chair is suitable for people with medium height. This height supports your shoulders and back. It does not support your head.

Low back support: A low back support chair is suitable for short people or those who prefer low back support chairs. The backrest of this type of chair is quite low in height and barely supports the shoulders and neck and head region.

Tension Tilt Control

The angle at which the backrest of the chair can be flexed is an important factor is choosing an ergonomic chair. The chair’s ability to provide tension tilt control meaning the ability to loosen or harden the tilt angle of the backrest is a must to have feature in your chair. 

Armrests

The armrests need to be flexible and adjustable with soft padding on top for resting the arms on it. The ideal height of armrests is anywhere between 7” to 10” above the seat. The armrests should be soft, broad and comfortable for the users to allow proper rest to the elbows and forearms while working. The best to have armrests should be height adjustable and should move to and fro in forward and backward direction. 

Movement and swivel with stability 

The chair needs to be able to rotate and swivel 360 degrees easily so that its user can reach anything on their desk or adjacent to workspace without straining on their body. The chair should have movable wheels for the user to use the chair with mobility. A chair that allows free movement promotes a dynamic position and increases blood flow. A stable ergonomic office chair needs to have at least 5 spokes at the base with a metal/chrome/nylon base to make sure its durable to withstand the user weight. The wheels should be of top quality with the ability to move frictionless on the floor without making noise while movement.

Materials Used to make the chair

Frame - The frame of the chair needs to be either metal, nylon or wood depending on what type of chair it is. It needs to blend and complement the seat of the chair.

Foam - The foam used in the chair should be a minimum of 30D softy foam in order to give the long lasting seating experience which is comfortable for the user. The seat and backrest material should have enough padding for the user to feel comfortable for long working hours.

Hydraulic - The piston of the chair needs to be Class 4 in order to maximise the lifetime cycle for at least 10 years for a user to move it up and down as per the use.

Base - The base of a perfect chair should be either nylon, chrome or metal base.

Wheels - The wheels should be PU dual castor wheels to make it ergonomic. 

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