Cancellations
In case you wish to cancel your order, we must be notified within 24 hours of successfully placing the order. Cancellation requests will not be accepted once the order has been shipped from our warehouse. However, if the order has not yet been dispatched, we will accept the cancellation request.
If an order has been processed and dispatched from our end and the delivery is refused for any reason whatsoever, we will initiate the refund only after the product is returned to our warehouse. The refund amount will be processed after deducting the forward and reverse shipping charges. These charges may vary depending on the delivery location and the product purchased and are typically in the range of Rs. 1,000 – Rs. 1,500.
If you wish to cancel the order after placing it but before dispatch, 2.5% payment gateway charges and 2% platform charges will be deducted, and the balance amount will be refunded.
Returns
Return requests are eligible only within 7 days from the date of delivery of the product. If 7 days have passed since you received your order, unfortunately, the request will not be eligible for authorization.
Any product noticed as "Received in Physically Damaged Condition" or "Damaged Upon Delivery" must be reported within 72 hours of delivery, along with valid image and/or video evidence, to be eligible for a return, replacement, or refund. Any issues reported after 72 hours will not be accepted.
Products are eligible for return only if:
● The packaging of the item is tampered with at the time of delivery.
● The product has missing parts.
● The product is damaged or defective upon unboxing.
● The product received is materially different from the product description available on the website.
● The product differs significantly from the size specifications mentioned on the website.
How to Avail the Return Service?
● The customer must provide photographs and/or videos of the tampered, damaged, defective, or incorrect product within 72 hours of delivery by writing to online.keplerbrooks@gmail.com.
● The product must be returned in the same condition and packaging in which it was received, along with all accessories, manuals, and original packaging materials.
● The customer must allow up to 7 working days for us to arrange the reverse pickup.
● Refunds will be initiated only after the product is received and inspected at our warehouse.
● There are certain situations where only partial refunds may be granted, depending on the nature and validity of the claim, as determined after inspection and verification by our technician.
● Refunds, once approved, will be processed within 7–10 business days through the original mode of payment.
Replacement
Replacement requests are eligible only within 7 days from the date of delivery of the product. If 7 days have passed since you received the order, unfortunately, the request will not be eligible for authorization.
Products are eligible for replacement only if:
● The packaging of the item is tampered with at the time of delivery.
● The product received is damaged or defective.
● The product received is materially different from the description or size specifications mentioned on the website.
● The product has a manufacturing defect that is reported to Kepler Brooks Furniture LLP within 7 days of delivery.
● Upon receiving the complaint, Kepler Brooks Furniture LLP may arrange for an inspection by a technician to determine whether the product requires repair, replacement of specific components, or replacement of the entire product.
● Once the technician inspects the product and approves the replacement request, the replacement process will be initiated.
How to Avail the Replacement Service?
● The customer must provide photographs and/or videos of the tampered, damaged, defective, or incorrect product by writing to online.keplerbrooks@gmail.com.
● The product must be retained in the same condition and packaging in which it was received until the claim is resolved.
● The customer must allow up to 7 working days for us to arrange the reverse pickup, wherever applicable.
● Kepler Brooks Furniture LLP will dispatch the replacement part or product after reviewing the submitted evidence and/or receiving approval from the technician following inspection.
● The customer must hand over the defective or damaged product/part at the time of delivery of the replacement product/part.
In our commitment to serving you with the highest standards, we recommend that you carefully review the following Terms and Conditions to avoid any future disputes or misunderstandings.
Terms and Conditions
● Any product reported as damaged upon receipt or delivery must be unused and in its original condition. If the product is found to have been used, assembled incorrectly, modified, or damaged due to misuse, the return or replacement request may be rejected.
● If the return request is due to a change of mind, personal preference, incorrect selection by the customer, or any reason not attributable to a product defect or damage, Kepler Brooks may accept the return at its sole discretion. In such cases, 2.5% payment gateway charges, 2.5% platform fees, and applicable reverse logistics charges will be deducted from the refund amount.
● If required, Kepler Brooks will arrange for the pickup of the damaged or defective product through its logistics partner. However, in non-serviceable locations, the customer may be required to deliver the product to the nearest designated delivery centre at their own cost and risk within 7 days of raising the complaint.
● In cases involving damaged or defective products, Kepler Brooks may first attempt to resolve the issue by replacing the defective part or repairing the product. If the issue cannot be resolved through repair or part replacement, a full product replacement may be considered at Kepler Brooks' discretion.
● The returned product will be subject to inspection, verification, and quality checks by Kepler Brooks to determine the legitimacy of the claim. If the claim is found to be invalid, the customer may be required to bear all applicable shipping and handling charges.
● If a complaint is found to be fraudulent, misleading, frivolous, or baseless, Kepler Brooks reserves the right to reject the claim and take appropriate legal action. Any costs incurred by Kepler Brooks in connection with such claims shall be recoverable from the customer.
● In the event of a replacement request, if the same product is unavailable, Kepler Brooks may offer a similar product of equivalent value. If the replacement product is priced higher than the original product, the customer shall be required to pay the difference. If the replacement product is priced lower, Kepler Brooks may issue a store credit or promotional code equivalent to the difference in value.
● Normal wear and tear, cosmetic deterioration due to usage, accidental damage, improper handling, improper assembly, unauthorized modifications, exposure to moisture or extreme environmental conditions, commercial use beyond the intended purpose, or misuse of the product shall not be covered under the return, replacement, or warranty policy.
● Kepler Brooks Furniture LLP reserves the right to amend, modify, or update this policy at any time without prior notice.
