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Return, Cancellation & Replacement Policy

Cancellations

In case you wish to cancel the order, we need to be notified within 24 hrs after you have successfully placed the order. We do not accept cancellations if the order is shipped from our warehouse. However, in a case where the order is yet to be shipped from our warehouse, we will accept your cancellation
requests.

If the order is processed and dispatched from our end and if the delivery is refused for whatsoever reason. We will wait until the Return Tracking ID is generated and initiate a refund after deducting the To and Fro Courier Charges. The charges may vary, depending upon the location and the product purchased. The To and Fro Courier charges will be in the range of Rs. 600- Rs. 1000.

Returns
Return requests are only eligible within 7 days after the date of delivery of the product. If 7 days have passed since you received your order, unfortunately, your request won’t be eligible for authorization. In case of any damage, the customer needs to inform us within 2 days of delivery received.

Products are eligible for return only if:
● The packaging of the item is tempered at the time of delivery.
● The product has missing parts.
● The product received is damaged or defective on unboxing.
● The product is not as described on the site.
● The product differs from the mentioned size on the site.

How to avail the Return Service?
● The customer must provide us with the pictures in case of tempered, damaged, defective product received within 2 days of delivery writing to online.keplerbrooks@gmail.com.
● The customer is required to put the product in the same packaging it was received in.
● The customer must provide us with a week's time to arrange for the reverse pickup.
● Refunds will only be initiated after we receive the product at our warehouse.
● There are certain situations where only partial refunds are granted (if applicable), depending on the authenticity of the case raised by the customer which will be whetted by our technician.

Note:- Any product noticed as "Received in Physically Damaged Condition or Damage upon Delivery" has to be reported within 72 hours of product delivery, with valid images/video evidence of damage, to be eligible for a replacement. Any issues reported after 72 hours will not be accepted. 

Replacement

Replacement requests are only eligible within 10 days after the date of delivery of the product. If 10 days have passed since you received the order, unfortunately, your request won’t be eligible for authorization.

Products are only eligible for a replacement if:
● The packaging of the item is tempered at the time of delivery.

● The product received is damaged or defective.

● The product is not as described on the site or differs from the mentioned size on the site.

● The product has manufacturing defects that are identified and called out to Kepler Brooks Furniture LLP within 10 days of usage.Once the customer has highlighted an issue within the called-out timeline, Kepler Brooks Furniture LLP will send a technician to check if the entire chair has to be replaced or the defective/damaged parts.

● Once the technician inspects and raises a replacement case with us, we can go ahead and initiate the replacement process.

How to avail the Replacement Service?
● The customer must provide us with the pictures in case of the tempered, damaged, or defective product received by writing to online.keplerbrooks@gmail.com.

● The customer is required to put the product in the same packaging it was received in.
● The customer must provide us with a week's time to arrange for the reverse pickup.
● Kepler Brooks Furniture LLP will immediately send the replacement part/product once the customer shares the details as required and once the technician approves the query on inspection.
● Customer to hand over the damaged/defective part/product at the time of the delivery of replacement parts/product.

In our pledge to serve you with the highest standards, we recommend you to go through the below terms and conditions carefully in order to avoid any dispute.

Terms and Conditions

● Any product(s) you wish to return, which notified by you is damaged on receipt/delivery should be in an unused condition. In the product is found to be used, a return cannot be issued.

● If its a change of mind return where product is totally fine but you didn’t find it suitable as per your need or changed your mind due to any reason , we will accept the return but deduct 2.5% PG charges and reverse logistics charges.

● If required, Kepler Brooks will arrange for a pick-up of the damaged/defective product through its own logistics partner. However, in non-serviceable areas, you will be required to deliver the product to our nearest Delivery Centre (in a different city from your city) at your own cost and risk, within 7 (seven) days of your complaint.

● In case of any queries which relates to damage/defective and requires replacement of parts of the product, we will send our technician to visi and see if the product can be repaired at your delivery address/residence there and then, if not Kepler Brooks will get the same repaired and send it back to you at their own cost.

● The returned products will be subject to verification and checks by Kepler Brooks in order to determine the legitimacy of the complaint/return request. If the claim is not legitimate, you will be required to bear the shipping costs for the product. Also, if the complaint is frivolous or baseless, Kepler Brooks reserves the right to take legal actions against you, and you will be solely liable for all costs incurred by Kepler Brooks in this regard.

● In case of a replacement request, If the product is not available with us, Kepler Brooks shall replace the product with a similar product of your choice of a similar amount. In the event the amount of the replaced product is more than the amount of the original product, you will be required to pay the differential amount and if the amount of the replaced product is less than the amount of the original product, Kepler Brooks will give you a promo code of the differential amount for further use.

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